...Improving
customer service with vehicle tracking...
How can customer service be improved?
Just think how often your customers telephone your office,
wanting to know where an engineer, service or delivery is.
Often the average is at least twice per day per mobile worker. The
mobile worker is then telephoned on their mobile, and the customer
needs to be called back.
Just having all your vehicles displayed on screen will enable your
company to cut the time and cost of handling these calls by 75%. And
the customer service improvement and positive impressions you'll
achieve will be astounding.
Because accurate ETAs can be given to these customers, while they are
on the ’phone - just by looking at a screen – no need to telephone the
driver or call the customer back.
Each vehicle is listed by group (eg sales, engineers etc) in
the top left of the screen and the day's activity report for each
vehicle is in the bottom left of the screen, showing everything each
vehicle has done that day from the moment the ignition was switched on
to the present moment.
The map can show all vehicles in your fleet or 'zoom in' on an
individual vehicle to street level. And activity reports are instantly
produced enabling you to measure your customer service accurately and
objectively.
Call 01291 635030 to arrange a demonstration of the technology and
discussion of how it may be able to help you get the improvement in
customer service you need.
Just call 01291 635030 to discover more...