Customer service
improvement
Just think how often your customers telephone your office, wanting to know where
an engineer, service or delivery is.
Often the average is at least twice per day
per mobile worker. The mobile worker is then telephoned on their mobile, and the
customer needs to be called back.
Just having all your vehicles displayed on screen will enable your company to cut the time and cost of handling these calls by 75%.
And the customer service improvement and positive impressions you'll achieve will
be astounding.
Because accurate ETAs can be given to these customers, while they are on the ’phone - just by looking at a screen – no need to telephone the driver or call the customer back.
Each vehicle is listed by group (eg sales,
engineers etc) in the top left of the screen and the day's activity report for
each vehicle is in the bottom left of the screen, showing everything each
vehicle has done that day from the moment the ignition was switched on to the
present moment.
The map can show all vehicles in your fleet
or 'zoom in' on an individual vehicle to street level. And activity reports are
instantly produced enabling you to measure your customer service accurately and
objectively.
Call 01291 635030 to arrange a demonstration of the technology and discussion of
how it may be able to help you get the improvement in customer service you need.
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Wireless
monitoring & control
