How to Make Your Competitors
Look Like AMATEURS!
- Why your customers will NEVER want to leave you
& why they will even be prepared to PAY YOU MORE for your services
- What to do when your customers talk price
Now you are going to be able to astonish your customers and increase your sales, with the right Vehicle Management Solution.
Because you will be able to take away the one big fear everybody feels when purchasing a service - that they have paid too much and they don't know if the service levels agreed are even being delivered.
Now, you can, at the touch of a button, produce comprehensive reports for your customers.
- Reports which show when your people visited their locations, how long you were there for - and you can even automatically record key actions - like when doors were opened (& how long they were open for) when PTO was engaged etc etc.
Just take a look at the picture below and see how one company is using this technique to their advantage:
This organisation regularly visits customer sites to empty refuse bins. Using their Vehicle Management System, they can now produce reports which show them EXACTLY how many bins have been emptied at each location, so their daily invoice run is 'faster' and more accurate (and 'additional bins' are always identified, rather than being serviced free of charge).
But that's not all, because they can now start to really use the information to create competitive advantage. - To identify, for example, where there are low yielding customer locations, where they already have to travel, and where offering an attractive price (in return for the customer fitting-in to an existing service route) in order to 'close' those new customer sale opportunities, would be financially advantageous.
Just put yourself in your customers' shoes...
Any supplier, whose invoices are based on manual returns from their remote personnel, is asking for an incredible level of trust from their customers. - Particularly when compared with the increasing number of suppliers who are capable of supporting their invoices with a complete audit trail for the services which they provide.
Because now, you not only know, but can prove exactly when your people arrived on-site, how long they were there for, and how many times they attended.
Plus, you can now quickly and simply PROVE how long your people were kept waiting at a customer's premises, and therefore you can show why, for example you must charge them for the additional time incurred in fulfilling a particular call.
Safe in the knowledge that you have this capability, your quotation & tender pricing can be as keen as it needs to be, subject of course to the customer accepting that to benefit from such a competitive price, they are going to need to work efficiently with you.
And your customers will also benefit, because you will have the management information to, not only identify where your own service efficiency can be improved, but also where they have similar opportunities.
By sharing this kind of information with your customers, the opportunity is created to become a trusted partner, working alongside them to identify mutual benefit from the efficiencies you identify together.
Plus, massive amounts of administration, form-filling and data-capture into spreadsheets can be eliminated virtually overnight.
Because when customers telephone your office to find out where your people are, they can be told immediately, without the need to telephone the driver and then call the customer back.
Plus you can go further than that. - With one press of a button on a vehicle fitted with a mobile data terminal, your people can send a message to central control warning, for example that they are delayed in traffic, giving you the opportunity to telephone the customer before they telephone you! Something which will surely help to differentiate your organisation in a world of average to poor service provision.
As with all of these 'Quick-Steps' I truly hope you have found this information useful.
However, if, in the mean-time, there is anything we can do to help you clarify your requirements, please don't hesitate to contact us.
Alternatively, if you can't wait to give an application a try Take the ultimate, risk free trial Monitor another customer's assets for free! (Naturally they have given their permission!) -
Get immediate access to the Navman OnlineAVL and give the technology a try! Find out how easy it is to build your own reports on this 'ready-to-go' solution, without it costing you a penny.
